JD Power and Associates ranks CVPS second in the East

first_imgJ.D. Power and Associates has ranked Central Vermont Public Service second in the East for customer satisfaction among midsized utilities. In J.D. Power and Associates study results released today, CVPS also ranked second in the East Midsize segment for the corporate citizenship and communications factors. The company ranked above the regional average for midsized utilities in all J.D. Power and Associates factors, including customer service, billing & payment, communications, power quality & reliability, price and corporate citizenship. Our employees work extremely hard to provide customers a high level of customer service and reliability, while caring for the environment and the communities we serve, all at a reasonable cost, President Bob Young said.  That s an extremely challenging goal, one we will continue to focus on in the years ahead. We are very pleased with the study results, which we will use to continually work to improve our service quality, reliability and customer satisfaction, Young said. We are a relatively small company, Young said. To score so well speaks very highly of the service and concern we provide to our customers.The 2009 Electric Utility Residential Customer Satisfaction Study is based on responses from more than 79,500 online interviews conducted from July 2008 through May 2009 among residential customers of the 121 largest electric utility brands across the United States, which collectively represent more than 92 million households.Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.Source: CVPS. July 15, 2009. RUTLAND, VTlast_img read more

Nadal aiming to fight for big-three’s record in US Open semi-finals

first_imgRelatedPosts Djokovic clinches fifth Italian Open title Djokovic zooms to 10th Italian Open final Live stream Premier League, La Liga, Serie A on Showmax Pro this weekend Rafael Nadal faces Matteo Berrettini in the US Open semi-finals, aiming to stay alive in his quest for a fourth title. But the three-time champion will also be defending the honour of the big-three in men’s tennis. Nadal is the favourite on paper as an upset-filled US Open reaches the semi-final stage where the honour of the big three in men’s tennis is also at stake. Roger Federer, Novak Djokovic and Nadal are the trio which has dominated the game ever since Federer won his maiden Wimbledon title 16 years ago. So stark has been their dominance that there have been only five of the 65 Grand Slam finals since that 2003 match in which none of the three has featured. The last was in the 2016 Wimbledon final in which Andy Murray beat Milos Raonic. With Djokovic retiring injured in the last 16 and Federer ousted in the quarter-finals, Nadal is the last one standing as he heads into Friday’s semi-final against Italy’s Matteo Berrettini. In-form Daniil Medvedev and Grigor Dimitrov are contesting the other match. The second-seeded Nadal advanced into his 33rd semi-final at the majors and eighth at Flushing Meadows against Diego Schwartzman. He did waste big leads in the first (4-0) and second (5-1) sets before succeeding in straight sets. “I need to play my best, and today I think I make a step forward, even if I lost my serve a couple of times,” Nadal said afterwards. The winner of 18 Grand Slams will not underestimate the 23-year-old Berrettini who is in his first major semi-final after enjoying a splendid year with titles in Budapest and Stuttgart. He was also in two further finals and was the 24th seed in New York. “Berrettini is having a great year. He’s in semi-finals winning a lot of good matches. You can’t expect an easy opponent. You can’t expect an easy match,” Nadal said.Tags: Matteo BerrettiniNovak DjokovicRafael NadalRoger FedererUS Openlast_img read more