Pret A Manger staff help choose the new recruits

first_imgRelated posts:No related photos. Previous Article Next Article Pret A Manger staff help choose the new recruitsOn 23 Apr 2002 in Personnel Today Comments are closed. An initiative enabling staff at Pret A Manger to play a role in choosingwhich job candidates are recruited has helped reduce employee turnover. Esther O’Halloran, recruitment and retention manager at Pret A Manger, saidthat as part of the second interview process, candidates work in a shop forpart of a day and the team they have worked with then decide if they get thejob. She believes this approach is one of the reasons why the organisationreduced staff turnover threefold last year to less than 100 per cent, whichcompares well to the industry average of about 150 per cent. O’Halloran said the reduction in staff turnover has paved the way for thefirm’s planned expansion from 118 shops in the UK employing 2,300 staff to163shops employing around 3,400 staff over the next three years. She said: “Getting the team involved and giving them ownership for partof the recruitment process means they [staff] feel responsible for them [thenew employee]. This means staff spend time with them and help them fellcomfortable with the business. Which makes people more likely to stay.” O’Halloran told delegates that when staff get promoted they are given £50vouchers which they pass on to colleagues that have helped them attainpromotion to encourage team building. Pret A Manger has also tried to ensure that managers foster good relationswith their staff by getting their team to audit their performance bonus.Delegates heard that senior managers spend 10 days working in the shops makingsandwiches to ensure they stay in touch with all aspects of the business andthe challenges facing their staff. By Paul Nelson last_img

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